Terms of Service

Last updated: 2026-09-22

These Terms govern your use of SyncYourMemory (the “Service”). SyncYourMemory is a registered business name of National Finance Options Pty Ltd (ABN 13 123 232 333), Melbourne, Australia, which is the contracting party (“we”, “us”). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. The service

SyncYourMemory is a personal knowledge tool that stores your notes and uses AI features (chat, voice, transcription) to help you recall and connect them. Features may change over time.

2. Accounts

You are responsible for your account credentials and for activity under your account. You must provide accurate information and be old enough to form a binding contract in your jurisdiction.

3. Acceptable use

Do not use the Service unlawfully, infringe others’ rights, upload others’ personal data without a lawful basis, attempt to breach security, or abuse the AI/usage capacity (including automated flooding). We may suspend accounts that do.

4. Subscriptions, top-ups, billing, cancellation & refunds

Paid plans begin when you pay and do not include a free trial period — to try the product before paying, use the free plan, which has no time limit. Paid plans are billed in advance on a recurring basis via our payment processor (Stripe or PayPal). You can cancel anytime from Settings → billing (“Manage subscription”); cancellation takes effect at the end of the current paid period and your access continues until then. Annual subscriptions follow the same rule: cancel an annual subscription in its second month and you keep access for the remaining ten months, but those ten unused months are not refunded. An annual plan is a year paid in advance, so choose monthly if you are not sure you want the year. Except where required by law (including the Australian Consumer Law, which gives consumers non-excludable rights for major failures), payments already made are non-refundable and we do not refund partial/unused time. Prices and taxes are shown at checkout and may change with prior notice. To request a refund you believe is owed under law, contact us at support@syncyourmemory.com.

Prepaid top-ups (voice time). Buying voice time is a one-off prepaid purchase, not a subscription: it never renews, nothing recurs, and if you want more you buy it again. A top-up stays usable for 3 years from the date of purchase. That is our policy, and we do not shorten it for a top-up already sold. (The Australian Consumer Law governs expiry on prepaid gift cards; whether voice-time credit falls under those rules is not something we assert before taking legal advice.) The balance does not reset monthly: whatever is unspent carries over, is added to the monthly allowance on your plan, and remains usable on the free plan. If a top-up payment is refunded in full or charged back, that pack's allowance is deducted from your balance (we do not bill you back for time already used), and any other pack you bought stays.

Chargebacks. If you raise a chargeback with your card issuer, it takes effect immediately, unlike an ordinary cancellation. Your account returns to the free plan at once, and any subscription still running is cancelled straight away rather than at the end of the paid period, so nothing is billed again. Any voice clone held at our voice provider is deleted (your enrolled samples stay in your account, so a clone can be recreated if you resubscribe — but on an account marked as a memorial the clone is preserved rather than deleted; see section 7), and if the disputed payment was a top-up, that pack's allowance is deducted from your balance. Your memories are not deleted. If something is wrong with a payment, please email support@syncyourmemory.com before disputing — it is usually faster, and it leaves your account intact.

Billing currency. We charge in US dollars. Amounts shown in other currencies are approximate: the actual charge is in USD, and your card issuer's exchange rate and fees decide the final amount.

5. AI output disclaimer

AI features can be inaccurate or incomplete. Output is provided “as is” and is not professional (legal, medical, financial) advice. Verify anything important before relying on it.

6. Your content

You retain ownership of the content you submit. You grant us the limited rights needed to operate the Service (store, process, and transmit your content to the subprocessors described in our Privacy Policy). You can export or delete your data at any time from Settings.

Voice cloning (optional) may be used only for your OWN voice and only with the explicit consent captured at recording. A separate "voice identities" feature lets you enrol voice samples of other people (e.g. family) — but only with that person's consent. Cloning or enrolling another person's voice without their authorization is prohibited and may result in suspension.

7. Death and succession

Naming someone in advance. You can name one person to act for you if you can no longer manage the account yourself (the app calls this a "Legacy Contact"). This requires a paid plan, and the person you name must accept their invitation. The one legacy contact seat is free: it is not counted towards the family plan’s places and adds nothing to the bill — that person receives no paid features, only the powers you entrust to them. You can have one legacy contact at a time, and you can change or remove the nomination at any time (Settings → Plan · Usage).

What they may do is your choice. You choose from four powers: (1) download all your memories as a file; (2) read your memories in the app — reading only, no editing or deleting; (3) stop future charges; (4) ask us to permanently erase the memories and the voice — this is a request, not a delete button. It is carried out seven days after we receive it, and not at all if you remove the nomination in the meantime. At least one must be granted. The person you name is emailed when you name them and again whenever the powers change, and that email lists what they may and may not do. Every nomination, change and removal is written to an append-only audit log, including which powers were granted.

What they can never do. Whatever you grant, the person you name can never change the plan, reach your payment details or the billing portal, or use or speak in your cloned voice. There are no exceptions to those three. Deletion is different: only if you grant 'request permanent deletion' may they ask for it, and it takes effect seven days later — cancellable throughout, with the rest of the family told. Withhold that power and we erase on nobody's request.

The subscription. Whoever holds the "stop future charges" power can stop the billing from continuing. Stopping it does not remove your memories; they stay. A period already paid for is not refunded and remains usable until it ends. If nobody acts, the subscription is cancelled once all payment retries have failed. We send a renewal notice seven days ahead in two cases: annual renewals, and any renewal on an account with no activity for 60 days. The legacy contact's authority survives the subscription ending, so it still works after the payments stop.

Memorial state. An account whose holder has died can be marked as a memorial. It is marked automatically when the person you named uses "stop future charges"; otherwise a family member or representative can email us at the address below and we will mark it (we do not require documents). In the memorial state the plan still falls to the free tier, so paid features stop, but the cloned voice model is preserved instead of deleted and is exempt from the routine expiry and cleanup that would otherwise remove it. The mark can be removed again.

Hearing a preserved voice. The memorial state keeps the voice from being deleted; it does not grant anyone new access. A surviving family member can talk to that voice only if you opened a twin share to them while you were alive. Naming someone and sharing your twin are two separate acts of preparation, and if you want your voice to be heard you need both.

If no one was named. If nobody was named in advance, write to us at support@syncyourmemory.com. We cannot give account access to a person who was not nominated in advance, and that holds for the closest family. The account holder never consented to that access, and their consent can no longer be asked for. That is why we ask you to name someone while you can.

8. Termination

You may stop using the Service and delete your account anytime. We may suspend or terminate access for breach of these Terms or to comply with law.

9. If this service ever closes

This service exists so that your memories outlast you. No company is permanent, and we are no exception. So instead of promising to keep them forever, we write down what we can actually guarantee.

First, while we operate we will not delete your memories for inactivity or non-payment. Second, if we ever shut the service down, we will give at least 90 days' notice to your registered email and keep export available throughout, so you can take every memory, conversation and voice record out as files. Third, export already works today, on the free plan too.

Not locking you in is the most honest guarantee we can offer: the files you download outlive us. If the business is ever sold or transferred, these Terms and the Privacy Policy carry over unchanged; if they cannot, we treat it as a closure and follow the process above.

10. Liability

To the extent permitted by law, the Service is provided “as is” and our aggregate liability is limited to the amount you paid us in the 12 months before the claim. Nothing limits rights that cannot be excluded under the Australian Consumer Law.

11. Governing law

These Terms are governed by the laws of Victoria, Australia, and the courts there have exclusive jurisdiction, subject to any non-excludable consumer rights.

12. Changes & contact

We may update these Terms; material changes will be notified in-app or by email. Questions: support@syncyourmemory.com.

Kinds of email. Service mail — account, billing, security and legal notices — is part of the Service and is sent regardless of any preference. Announcement mail, which may include promotional content, is sent only to people who gave separate prior consent; accepting these Terms is not that consent. It can be withdrawn at any time, free of charge, from the link in any such email or in Settings, and withdrawing does not stop service mail. The weekly memory question is part of the Service and has its own separate off switch in Settings. Anyone you name — a legacy contact, a twin-share recipient, someone whose voice is enrolled — receives only the notice their naming requires and is never added to any mailing list. See the Privacy Policy for more.