Frequently asked questions

SyncYourMemory is a personal life-memory app: capture your memories in one place, let AI connect and search them, talk to your memories by voice, and (on paid plans) turn your photo into a living hologram twin. It is Korean-first and also supports English.

Anyone who wants to gather their memories, knowledge, and life moments in one lasting place and find them again anytime.

No. Every memory is strictly private to your account. There is no public content, feed, or sharing between users — only you can see your memories.

Yes — a free-forever plan. It includes capture, the knowledge graph, search, ask, and about 10 minutes of voice chat per month.

Sign up, then write your first memory in a single line. The moment you save, it appears as a star (node) in your graph; as you add more, the AI automatically links related memories together.

Text, photos, and voice. Notes, thoughts, people, places, events, projects — anything from your life. Photos can get an AI description so they become searchable.

No. It runs in your web browser on both desktop and mobile, and the same account shows the same memories on any device.

Korean and English are fully supported. Other languages are available but are currently beta machine translations, so wording may be rough.

A screen that shows your memories as a 3D constellation, with related ones linked by lines so your memory reads as one living network. You can filter by era and search or ask within it.

Search finds memories by keyword; ask lets the AI answer in natural language grounded in your memories (e.g. "what did I do last summer?"). Both are included on Free.

Talking by voice with an AI that knows your memories. It's included on Free; monthly minutes depend on your plan (Free ~10, Pro ~100, Power ~250 min, approximate).

A paid feature: upload your photo and it becomes a background-removed sci-fi hologram figure that talks in your voice inside your memory constellation. Available on Pro and Power.

Different views of the same memories: notes as a list, projects grouped by ongoing work, and conversations where past voice chats are kept for review.

Three: Free (free forever), Personal Pro (US$6.99/mo), and Power Pro (US$14.99/mo). Paid plans add the hologram twin, your own cloned voice, and more voice minutes and AI usage. There is no time-limited trial; the free plan is open-ended instead.

Same core features, higher limits. Power gives more voice minutes (~250/mo) and a more generous AI usage cap, aimed at heavy users.

Yes — you can top up voice time once instead of subscribing: 30 minutes for US$3.99, or 100 minutes for US$9.99. It stays usable for 3 years from the day you buy it and never renews, so nothing is charged next month. Unused time carries over rather than resetting each month, and works on the free plan too — it suits someone who only wants to talk on a particular day, like a birthday or an anniversary.

Credit/debit card (Stripe) and PayPal. We never store full card numbers; payments are handled securely by the payment processors.

Yes. One person pays and up to five seats share the plan, each at a discounted per-seat price (Pro $5.99, Power $12.99). Memories stay separate — nobody in the family can see anyone else's; only the billing is shared. You set it up in Settings → Plan · Usage. Naming someone in advance to act for you if you no longer can happens on the same screen, and that seat is free — it is not one of the five, and it adds nothing to the bill.

Yes — the free plan is the trial, and it has no end date, so you can stay on it indefinitely rather than for two weeks. It includes capture, the knowledge graph, search, ask, and about 10 minutes of voice chat a month, with no card required. Paid plans add the hologram twin, your own cloned voice, and a larger usage allowance.

Yes, anytime. Cancelling takes effect at the end of the period you have already paid for — the rest of the year on an annual plan — and your account then moves to the free plan. All your memories stay stored and remain searchable, viewable, and exportable. Nothing is deleted.

The free plan lets you try the product properly before paying, so the best outcome is not paying for something that doesn't suit you. If you have already been charged and something is wrong, contact us at support@syncyourmemory.com and we will sort it out.

Yes. We email you when this month's usage reaches 80% of your limit, and again when you reach it. The limit resets on the 1st of each month; if you need more before then, you can move up a plan or buy voice time.

No. By default no one reads your memory content. Only if you explicitly grant support access in Settings (a read-only window up to 48 hours, revocable anytime) can support view it — and every such access is recorded in an audit log.

Data is isolated per account at the database level, and sensitive values like stored API keys are encrypted. We use a few trusted subprocessors for AI and voice processing (some in US regions) — the full list is in the Privacy Policy.

Handling your memories: hosting/auth (Supabase, Vercel), AI text·transcription·embeddings·hologram images (Google Gemini, and OpenAI if enabled), voice synthesis·cloning (Alibaba Cloud/Qwen, Supertone, ElevenLabs), real-time transcription (Deepgram). Not handling your memories: payments (Stripe, PayPal), email (Resend), rate limiting (Upstash), error diagnostics (Sentry), bot protection (Cloudflare), and push delivery (Google·Apple·Mozilla).

Yes. In Settings → Danger zone you can export your data and permanently delete your account and all associated data anytime. Deleting is normally yours to do, with one exception: if you ask us to delete your account through support, or if we are legally required to, an operator can run the same deletion from the admin dashboard. Even then it takes typing the account's exact email address to confirm, and it is written to an audit log recording who did it and when. Those two are the only paths that delete an account; nothing deletes one automatically.

No. We never delete your data for inactivity or non-payment. Your memories stay for as long as your account exists.

If you use the hologram twin, a background-removed face image from your photo is stored in your account only and sent to Google (Gemini) to generate the hologram. It's processed only with your consent and can be deleted anytime.

Because image generation has a cost, it's limited to 3 times per account per month. Re-submitting the same photo reuses the existing result instead of regenerating.

Yes. Delete your face photo on the hologram page and your voice in Settings anytime; both are removed when you delete your account. When a paid plan ends, any voice clone created externally is deleted, while your enrolled voice samples remain so a clone can be recreated if you resubscribe.

The 'voice identities' feature lets you enrol another person's voice (e.g. a family member), but only with that person's consent. It is likewise treated as biometric data. The person enrolled can ask for it to be removed at any time, even though they are not a member — syncyourmemory.com/voice-withdrawal explains how.

There is no hurry — we do not delete memories because nobody has signed in or because payments stopped. If they named a "Legacy Contact" while they were alive, that person can sign in to their own account and do what was set out for them: download the whole vault as a file, read the memories in the app, stop future charges, or ask us to erase everything — depending on which powers were granted. If nobody was named, write to support@syncyourmemory.com. We cannot give account access to someone who was not named in advance, because the account holder never consented to it.

The memories do not disappear. The account moves to the free plan, so paid features stop, but everything recorded stays. The cloned voice (the synthesis model) is normally deleted when a paid plan ends — unless the account is marked as a memorial, in which case it is preserved. That happens automatically if the named person uses "stop future charges"; otherwise email support@syncyourmemory.com and we will mark it (we do not ask for documents). The original recordings stay in the account, so resubscribing later can rebuild the same voice.

Only family members to whom they opened a twin share while they were alive. The memorial state keeps the voice from being deleted; it does not give anyone new access, and even a named legacy contact cannot make it speak. So if you want your voice to be heard afterwards, you need to do both things: name someone, and share your twin. They are separate acts of preparation.

Data is isolated per account at the database level and stored third-party API keys are encrypted. We use only essential first-party cookies (sign-in, language, theme) and no advertising or tracking cookies. No system is perfectly secure, but we take reasonable steps to protect you.

AI usage is protected by per-plan spend caps so usage can't run past its limit.

Yes — change both in Settings. For sign-in trouble or a reset, use 'Forgot password?' on the login screen.

Check that your email and password are correct and use 'Forgot password?' to reset if needed. If you never got the confirmation email, try 'Resend confirmation'. Still stuck? Email support@syncyourmemory.com.

In Settings → Danger zone you can permanently delete your account and all associated data. This can't be undone, so export your data first if you want a copy.

Modern desktop and mobile browsers. The hologram and 3D graph use WebGL, so on very old or low-powered devices they may run slowly or fall back to a simpler view.

SyncYourMemory is a registered business name of National Finance Options Pty Ltd. Registered: Melbourne, Australia · ABN 13 123 232 333.

Email support@syncyourmemory.com — for billing, privacy, technical issues, or anything else. Our Terms and Privacy Policy are linked in the page footer.